Position summary
Support Live Dispatch operations by ensuring accurate data entry, coordinating documentation, maintaining communication with internal teams, and supporting dispatch-related processes.
What you will do
- Maintain and update dispatch records in the Live Dispatch system.
- Validate driver paperwork, timesheets, route details, and trip statuses.
- Prepare daily, weekly, and monthly reports for leadership.
- Coordinate with Team Leaders, Inbound, and Outbound teams for a smooth workflow.
- Support onboarding documents and SOP updates.
- Track operational KPIs and flag discrepancies.
- Handle email communication and live calls to maintain audit-ready documentation.
Performance standards
- Adopt a continuous improvement approach to identify and implement opportunities that optimize processes, productivity, and operational accuracy.
- Ensure operations comply with applicable safety standards and regulations, while proposing improvements where appropriate.
- Take ownership of relevant KPIs.
- Proactively monitor the development of daily operations, manage unexpected situations, resolve issues, and act as the first point of contact for operational concerns.
- Answer incoming phone calls and assist drivers and customers as required.
- Complete ACI / ACE manifests as required.
- Verify driver attendance.
- Coordinate breakdowns with the Breakdown Center for efficient resolution.
- Update Excel sheets, fill out forms, and update A1 (TMS) based on the progress of the workday.
- Send updates and participate in morning meetings with the next dispatcher.
What you will bring
- Language proficiency (read and write) in French and English.
- Strong data entry and documentation accuracy.
- Good communication and coordination skills.
- Ability to work in fast-paced operations.
Good to have
- Knowledge of MS Excel and dispatch systems.